It’s hard to explain to people how good the service from Better Place is. At 13:00 today a warning light came on in my car as I drove on Ayalon. It said the car would no longer re-charge. I also noticed that the air conditioning seemed to cut out (fans on but not cold).
I called and told the service centre. They told me to turn off the car and wait a couple of minutes and try and they would call me back.
I drove to my destination and did this. They called back and I tried restarting the car but the light was still on. It did move, I still had about 60% battery but the A/C was still not working and it was telling me I wouldn’t be able to charge the battery.
It’s Friday afternoon so Renault’s service centres are shut. They will open only briefly on Sunday morning because thats a half day holiday as Sukkoth starts on Sunday evening. I asked if there was any other option. We’ll call back they said.
Twenty minutes later and they have a replacement car ready for me and a car transporter ready to bring it to me: I’m floored again but this service. I actually opted to save them a little money and drive my car out to Rosh Ha’ayin myself and pick up the car: it’s not far from me and takes less than 15 minutes.
So I have a replacement car parked downstairs, they can look at mine on Sunday and if it’s not ready on Sunday its not a big deal.
One fault on a new car after 6000km is not unusual.
Getting a replacement car on the very edge of what is a long holiday weekend is very unusual. I can’t do anything but keep singing the praises of Better Place.
About the AuthorBrian of London is not the messiah, he's a very naughty boy. Since making aliyah in 2009, Brian has blogged at Israellycool. Brian's interests include world peace and an end to world hunger. Besides blogging here, Brian of London now writes for PJ Media. Brian of London also hosted Shire Network News
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